Accessibility

Surrounding lots around the venue have accessible parking spaces, offered on a first come, first serve basis. If you need accessible parking, parking staff or PD will direct you to the closest lot. To park in an accessible parking space, you will need a valid, state-issued accessible placard or license plate and a venue parking pass. Parking passes can be purchased online via Ticketmaster in advance or on the day of the show with a credit card when you arrive at the parking lots. Accessible spaces are limited. Our parking crew will work to accommodate you if all accessible spaces are full. Dropping off fans as close as possible to the gates prior to parking is also recommended.

Vehicles that park in an accessible parking spot without a valid state issued placard are subject to tow at the owners expense.

Due to high demand, accessible parking availability is limited and spaces may fill early. We recommend arriving early if you plan to use accessible parking. Fans arriving after the accessible parking lot is at capacity will be directed to the closet lot adjacent to the accessible lot.

If you have any questions or need more help, someone in our Guest Services information booth can help. You’ll find them by the front entrance of the Walt Whitman lobby. All bathrooms, concession stands, and merchandise stands are accessible.

All entrances (Walt Whitman / Ben Franklin gates) into the venue are accessible, as well as seating on the lawn and in the pavilion.

If you need an assisted listening devices, call us at least two days before the event on 856.365.1300 and we’ll sort it out for you.

Please see a member of the guest services team upon your arrival. They will provide you with an Assisted Listening Device in exchange for an ID that will be securely held in the Box Office.

Guests can also download the Listen Everywhere app. It can only be accessed once connected to the Free Fan WiFi:

• Download the app – Listen Everywhere
• Connect to Free Fan Wifi
• Click Connect to Fan-Fi
• Open the Listen everywhere app
• Select FOH mix
• Listen to the feed with personal headphone – can also connect with connected hearing aids.

We welcome you to wear a face mask during your visit to Freedom Mortgage Pavilion. 

Frequent handwashing is encouraged to help prevent the spread of illnesses that are transmitted by contact. Wash your hands with soap and water for a full 20 seconds, especially before eating/handling food and after using the restroom.

Freedom Mortgage Pavilion takes pride in offering a variety of options for guests with special dietary needs. Fans may request to speak with a member of our Food & Beverage team for specific questions or concerns. While we make reasonable efforts to accommodate dietary requests, we cannot guarantee that all needs can be met.

Additionally, Freedom Mortgage Pavilion cannot guarantee that guests will be free from exposure to specific allergens, including nuts. We strongly encourage guests with food allergies to take all necessary medical precautions when visiting. Guests are allowed to bring in outside food in a clear, 1 gallon ziploc bag.

If medical assistance is needed, please contact a crew member. Medical emergencies can also be reported by texting 856-202-7622 with the issue and your location.

To get as close to the venue as possible for a drop off, please let our parking attendants know and they will direct you.

Wiggins Circle (end of Martin Luther King Boulevard) and the corner of Clinton and 3rd Street are our designated rideshare areas. Both drop-off points are a short half-block walk to the venue. 

If you need an interpreter for an event, call us at least two weeks ahead of time on 856.365.1300 and we’ll do our best to arrange one for you. You’ll have to pick up your tickets at will call, where you’ll meet your interpreter and be taken to your seats. There’s no charge for interpreter services.

If you need a sign language interpreter or other communication accommodations for an event, such as real-time captioning, or written materials, please call us at least two weeks ahead of time on 856.365.1300 at least two weeks before the show, after you have purchased your tickets. This allows us time to coordinate the appropriate services for your event. Interpretation requests are subject to the availability of an interpreter.

On the day of the show, you’ll have to pick up your tickets at will call. If you would like assistance getting to your seat, please check in with the Guest Services team in the lobby. We’ll be happy to introduce you to your interpreter or assistive service provider and help you get settled. There’s no charge for interpreter services.

In the event of an venue evacuation, crew members will direct fans in safely exiting the venue. Fans are encouraged to identify at least two emergency exits closest to their seating location; a crew member can help point these out if needed. During an evacuation, crew members will direct fans to safe exit routes and designated areas.

For real-time updates during your visit, please check our social media channels.

FACEBOOK

INSTAGRAM

First Aid is available in the Walt Whitman lobby. If medical assistance is needed, please contact the nearest crew member. Medical emergencies can also be reported to our crew by texting 856-202-7622 with the issue and location.

Freedom Mortgage Pavilion has partnered with KultureCity® to enhance our ability to assist and accommodate guests with sensory needs. Our goal is to provide an inclusive experience for all guests during all events. We strive to raise awareness of the needs and challenges faced by individuals with sensory processing needs by supplying our staff with annual training and by offering the resources and accommodations below to our guests.

KultureCity®Sensory bags containing special KCVIP badges, feeling thermometer, fidget tools, and noise-canceling headphones are available for checkout (at no cost by leaving an ID) at Guest Services. Sensory bags can be used for all abilities of all ages.

Weighted lap pads and strobe-canceling glasses are also available upon request (at no cost by leaving an ID) at Guest Services.

Our lawn is accessible via a pathway at the top of the ramps on either side, with the flattest part of the lawn located in the front. The lawn is uncovered and subjected to the elements. In inclement weather, the terrain can become difficult to navigate.

If you require the features of an accessible seat, we encourage you to purchase a reserved seat in the bowl of the amphitheater. 

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event.  We cannot store any type of medication.  Over-the-counter medication must be in its original packaging.  

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team. There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.

All restrooms are accessible. All concessions in our lobbies and plazas are accessible for point of sales. Concession stands in the north and south plazas are accessible. If you need assistance, please ask a staff member. There is a guest services stand inside the Walt Whitman lobby and in the Ben Franklin plaza.

At Freedom Mortgage Pavilion, we have specific guidelines to ensure all fans, and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service Animals must be housebroken. Service Animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained.  The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs, bars, or tables in our food and beverage locations.  Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations. 

Please contact a member of the guest services team if your Service Animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

Accessible tickets can only be purchased online at livenation.com. Our box office is not able to take ticket orders over the phone, and our website is the only method to purchase tickets.  Accessible tickets are reserved solely for fans with disabilities and their companions. Fans who abuse this policy could have their order canceled.

To find tickets in the Accessible Seating Area of Freedom Mortgage Pavilion, select the Filters icon on the upper right of the page where you see available tickets.  For a reserved seated show, you will be shown your seat location once the ticket is selected.  More information regarding the purchase of accessible seating on Ticketmaster can be found here.

If an unexpected injury or illness means you can’t be in the seat you booked, we recommend exchanging your ticket online for an accessible seat if inventory is available. Accessible seating allows for the person with accessibility needs and one companion. There are a limited number of seats on the day of the event for people with unexpected needs, but we can’t guarantee we’ll be able to seat you.